Shipping Policy
When will I get the tracking number?
The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons.
Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
When will I get my order ?
Your orders shall be shipped out from our warehouse located at: Area B, Hengjing Village, Zeguo Town, Wenling City, Taizhou City, Zhejiang Province, China.
We proudly offer worldwide shipping via USPS, YDH, Yun Express,…
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
| Region | Commitment processing time | Commitment delivery time | Commitment timeframe |
|---|---|---|---|
| North America region (excluded Mexico) | 3-5 days | 7-15 days | 10-20 days |
| Europe & UK | 3-5 days | 5-7 days | 7-15 days |
| Australia, New Zealand, Chile and other regions | 3-5 days | 10-20 days | 13-25 days |
Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.
RISK FREE SHIPPING
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there's a missing order, please let us know viacontact@stellarbuyecommerce.com. We'll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If the order arrives at your country and:
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
If you have any questions or comments, please do not hesitate to contact us through:
Email: contact@stellarbuyecommerce.com